Refund Policy

Order cancellation

All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.

Refunds and Returns

Your satisfaction is our long-term pursuit and concern.  If you have purchased anything on topbracelets.com, but didn’t receive it within the guaranteed delivery time, you can get a full refund. If you received the wrong item you can request a refund or a re-shipment. If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

The estimated delivery time for orders on topbracelets.com varies according to your country (check our shipping & delivery information). Due to the fact that shipping time may vary depending on factors beyond our control, we’ve established a guaranteed period for delivery of 35 days.

Full refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
2. Your order did not arrive due to exceptional circumstances outside the control of topbracelets.com (i.e. not cleared by customs, delayed by a natural disaster).
3. Other exceptional circumstances outside the control of topbracelets.com

You can submit refund requests within 15 days after the guaranteed period for delivery (35 days) has expired. You can do it by sending a message on the contact us page.

Exchanges

If for any reason you would like to exchange your product, you must contact us first and we will guide you through the steps.

NOTE: Please do not send your purchase back to us unless we authorize you to do so. Send us an e-mail to support [at] topbracelets.com or reach us via our contact us page and we shall help you with any inquiry.

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